Smarttix

Integrative energy AIfor the utilities sector

  • Automated classification
  • Seamless Dynamics integration
  • Intelligent preprocessing
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AI for utilities

Automates email processes

Cuts manual work

Integrates seamlessly into your systems

Smarttix provides

  • Automated email analysis
  • Context-aware response drafts
  • Support, not blind automation

Why not generic AI?

AI built specifically for the utilities sector — not a generic add-on.

Sector-specific training

Trained specifically on the utilities sector — with an understanding of market processes, domain terminology, and typical use cases.

Regulatory compliance

Built against the legal framework of the utilities sector for compliant, audit-ready output.

Integration with utility systems

Connects seamlessly to CRM, ERP, and grid control systems — end-to-end processes, not isolated data silos.

Typical use cases

From inbound email to compliance-ready response — in seconds.

Why utilities choose Smarttix

An integrative AI solution for the whole utilities sector — from grid operations through energy trading to customer support.

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Trust & Evidence

What our assurances rest on.

Four layers, stated separately — each naming who holds the credential. What the platform brings, we label as the platform's.

  1. Held by: UP Operations

    EU AI Act compliant

    We work in line with the EU AI Act (EU) 2024/1689. Every AI-generated reply is marked as such under Art. 50.

    • (EU) 2024/1689
    • Art. 50

  2. Held by: Microsoft Azure

    Operated exclusively in the EU

    Processing and storage take place in EU data centres. The underlying platform is independently audited and certified — for cloud security, data protection and quality management.

    These credentials are held by the platform operator Microsoft Azure, not by Smarttix.

    • ISO 27001
    • ISO 27017
    • ISO 27018
    • ISO 9001
    • SOC 1/2/3
    • BSI C5

  3. Held by: UP Operations

    Quality management to ISO 9001

    Our development and operating processes run under a certified quality management system — externally audited and confirmed in recurring surveillance audits.

    • ISO 9001

  4. Held by: UP Operations

    Processing under the GDPR

    Data processing agreement under Art. 28, documented technical and organisational measures under Art. 32, tenant-separated data storage in Germany.

    • Art. 28 GDPR
    • Art. 32 GDPR
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Certificates, data processing agreement and the register of measures are provided to your procurement function on request.