Frequently asked questions

Standard tickets are typically processed within a few seconds:

• < 3 seconds for simple inquiries (98th percentile, measured)
• < 20 seconds for complex handling with OCR (98th percentile, tested with 25-page PDF per request)

Our cloud architecture is built for maximum scalability:

• Automatic scaling for load spikes
• Performance stays stable even at very high ticket volumes
• Dynamic resource allocation as needed
• Tests with 500 concurrently processed tickets returned an average processing time of 8.3 seconds per ticket

Our AI architecture is built specifically for speed:

• AI processing optimized for maximum performance
• Even substantial inquiries are processed in seconds
• Support teams can keep working without delays
• Intelligent caching for recurring inquiries

Smarttix raises the bar for GDPR-compliant AI processing:

• Processing exclusively in EU data centers
• No transfer of personal data to AI — novel Zero-Personal-Data-Transfer architecture
• Automatic anonymization of log files after 30 days
• Full data sovereignty, no dependency on external AI providers
• Comprehensive technical and organizational measures (TOMs)

Smarttix is an early mover on EU AI Act–compliant systems:

• Full transparency and traceability across all AI use
• Privacy by design: personal data is removed before AI processing
• Comprehensive audit trail: every request is logged with timestamp, prompt version, and AI model
• Human oversight on critical decision processes

Our integration performance is engineered for speed, without sacrificing reliability:

• Latency typically under one second
• Optimized API calls for synchronous data transfer
• Intelligent caching for frequently accessed data
• End-to-end speed depends on third-party system response times

Modern API architecture for maximum performance:

• REST APIs to OpenAPI 3.0 standard
• Built for high traffic with automatic scaling
• Easy integration into existing system landscapes
• OAuth 2.0 authentication for secure access
• Rate limiting and load balancing for optimal performance

Proactive 24/7 monitoring for maximum availability:

• Continuous monitoring across all operations
• Central log system documents all relevant events
• Immediate anomaly detection with automatic alerting
• Real-time alerts on critical system states
• Performance dashboards for transparent system overview

Zero-downtime deployments as standard:

• CI/CD pipeline for automated deployments
• Blue-green deployment strategy for uninterrupted updates
• Automatic rollback when issues occur
• Comprehensive testing before every production deployment

Highly available enterprise architecture:

• Redundancy at database and application layers
• Automatic failover within seconds during outages
• Multi-region deployment for geographic resilience
• Backup & disaster recovery strategies
• 99.9% uptime SLA with transparent monitoring

Maximum flexibility for evolving requirements:

• Immediate adjustments possible during live operation
• Uninterrupted configuration of new use cases
• Permanent sandbox/test system available
• Versioned configurations for safe changes